Shipping & Returns
There is a £4 delivery fee.
Our items are typically shipped on Mondays.
Return & Exchange Policy
Due to the delicate nature of our houseplants we do not accept returns or exchanges.
If you think your plant arrived damaged or unhealthy, please include a photograph of it when you contact us. We may ask some questions to understand how you’ve been looking after it, so our plant doctors can diagnose the issue. In every case we will do our best to help you get your plant back to full health. If we can’t fix the problem, we will provide a replacement or refund.
Concierge & Safe Space Policy
Please check with your concierge that they are able to accept perishable items before recommending this as your safe space.
Nip the Bud cannot take responsibility for lost orders once delivered to your safe place.